By booking with us, you agree to the following conditions:

Booking deposit

SJ Campers requires a £100 (£83.33 +VAT) deposit to secure a booking. This deposit will be requested by invoice. This booking deposit will be deducted from your final invoice.

Payment of the booking deposit is due on receipt. If we do not receive payment of the deposit within 5 business days, the booking slot will be released. 

Payment methods

We accept cash or bank transfers.

We will provide an online payment link on invoices for booking deposits.  

Cancellation policy

If you need to cancel your booking, please let us know as soon as possible. 

If you cancel within two weeks of your booking date, we will return 100% of your booking deposit by bank transfer. 

If you cancel within one week of your booking date, we will return 50% of your booking deposit by bank transfer. 

If you cancel in less than seven days before your booking, we are unable to return your booking deposit. 

In order for us to return your deposit by bank transfer, we will request your bank details from you, as we do not store these. 

No shows

If you have a booked appointment and do not turn up without prior warning, we are unable to return your booking deposit. 

Changes to booking date

If you need to amend your booking date, please let us know as soon as possible. We will endeavor to find another time that works for both parties to carry out the work required. 

Changes to job/booking

If you have made a booking and you later request additional services to those stated in your original booking, we may not be able to complete additional tasks within your original booking time due to existing planned workflow. Another date may have to be found to complete the requested work. 

Any additional services requested will have the associated parts charged as standard.

Down payment request

We may require a down payment for parts. SJ Campers will notify you and send you an invoice if this is required.

Payment for parts needs to be made by cash or bank transfer. Payment for parts is due upon receipt of the invoice. 

Any down payments made for parts will be deducted from your final invoice. 

Leaving your vehicle at our workshop

By booking, you agree to leave your vehicle and it’s contents with us at Unit 2 Phoenix Trading Estate, Shap Road Business Estate, Kendal LA9 6NZ. You will need to leave your vehicle and keys with us for as long as we have requested to keep it for. 

Vehicles are left locked when not being worked on. Your keys are kept securely within the attended office during working hours. Outside of business hours, keys are locked in the office and the vehicle is locked inside the unit gates overnight. 

Final payment

On completion of the work we will send you a final invoice. Your final invoice will list all services carried out, as well as a breakdown of charged labour time and consumables. The final invoice may not reflect the figure shown on your original estimate - time taken and resources used are tracked and charged accordingly, and in some cases may be greater than originally estimated. Any additionally requested services will also be added to your final invoice. 

Any earlier payments will be deducted from your final invoice. 

All final invoices are to be paid on collection of the vehicle. We cannot release the vehicle unless the final invoice has been paid.

Collection of the vehicle

We will contact you to inform you that work has been completed, and we will arrange with you a time to collect your vehicle. Vehicles are to be collected within business hours of 8am to 5pm Monday to Thursday/8am to 2pm Friday. 

Collection of a vehicle outside of business hours can be arranged, however we cannot accept responsibility for the vehicle if we leave the keys in a pre-specified location for you to collect. If collecting outside of business hours, payment of the final invoice must be made prior to collection and confirmed that we have received it during business hours. 

Working on existing or part conversions

If existing conversion work has been carried out on a van, we will charge by the hour for any work that we undertake rather than charge a standard fixed cost. Where we make alterations to an existing system or design, we can not take responsibility for work not completed by ourselves. Working on existing conversions often takes more time than a bare vehicle, and your estimate may reflect this as additional time will be charged to investigate/remove/identify issues with existing work. 

Self-supplied parts

We are happy to fit parts supplied by yourself, however we cannot guarantee the work. We prefer to fit products that we are comfortable and familiar with, as we know their general lifespan, common faults and how long they take us to fit. Fitting of self-supplied parts may take longer than internally sourced parts.

Issues post-booking

If we have completed work on your van that you are not happy with or has developed an issue, please let us know as soon as possible and we will organise a time for you to bring the van back to us. 

We will investigate and resolve any issues arising from work that we have carried out, if the condition of the work is in the same state as it left our workshop (i.e. has not had any modifications or additions since fitting). If any issues have arisen in our work following completion and no alterations have been made, we will fix these without charge as soon as possible. If modifications have been made to our work following completion and an issue arises, we will charge as standard to review and resolve any issues. 

If, following completion of the work, you request us to make additions or alterations to a previously signed off scope of work, the time taken to research, purchase and fit the parts required will be charged as standard.